Kaizen is…

Kaizen is word we love a lot in the Agile world. It is more like a philosophy and it means we should always try to improve everything. Kaizen is about small, incremental improvements that derive from experience, observation or creativity. In a sense, doing Agile is very much about improving. Why do we need to improve?

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With Agile You Can Become a True Customer-driven Organisation

The case for being customer-driven. Or the “why” question.

I actually asked at some point one of my customers this question. Why do you want to become a customer-centric organisation? What I got straightaway was a simplistic and superficial “are you crazy, what else would we do?”. I am not trying to make a case against becoming customer-driven, I am merely trying to understand the reasons why you would do it. There must be a real reason besides that fact it sounds nice in a brochure. Particularly in the business world.

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