Stakeholder Management

Unlock the key to stakeholder success by mastering the art of building influence and support. Whether spearheading a project or driving transformative change, securing the backing of stakeholders is paramount for success. Navigate the complexities of human dynamics and bridge the gap between development and operations to deliver enhanced value to your customers at lightning speed. Join us now and discover the strategies to streamline your processes and maximise stakeholder engagement for unparalleled results!

Audience

Project Managers
Program Managers
PMO Officers
Scrum Masters
Product Owners
Executives and Managers

Agenda

The essentials of stakeholder management
   – Introduction to stakeholder management
   – Key stakeholder management definitions
   – Identifying your stakeholders: stakeholder Analysis
   – Effective stakeholder management
   – Developing ongoing business relationships
Negotiation techniques for collaboration
   – Negotiation model
   – Create the ideal BATNA
   – Introduction to re-framing techniques
   – Cultural differences that affect negotiation
   – Negotiating styles, tactics and overcoming deadlock
Essential communication skills for stakeholder management
   – Understanding the psychology of communication
   – Barriers to effective communication
   – Removing communication barriers
   – Why listening is more important than talking?
   – The emotional intelligence skills needed

Influencing skills
   – The tools of influence
   – Reciprocity: give and take
   – The importance of commitment and consistency
   – How social proof influences behaviour?
   – Liking, authority and scarcity
Essential skills for stakeholder management
   – Managing stakeholders successfully
   – Running effective stakeholder meetings
   – Practical people engagement
   – The power of empathy
   – Personal action planning

Languages

This course in available in English, French, German

Duration

2-3 days in classroom
Also available as online or virtual delivery